What problem does this solve?
Members want help with conditions that are often handled with a questionnaire and a doctor’s review, but the usual route is an appointment they have to arrange themselves. Contracting doctors in every country where members live is slow, and each country has its own prescribing rules.How does the integration work?
Your member app offers a consultation for the categories we agree with you. The app collects the member’s answers and sends them in one API call. An EU-licensed doctor reviews the case and decides. Webhooks report each status change, and your team follows submitted consultations in the business portal, which also exports usage. Who pays for each consultation, the insurer or the member, is set out in the partner agreement. Read Security and compliance for how the Partner API handles medical information.Who handles what?
Frequently asked questions
Will we see members’ medical answers?
Your platform collects the answers to submit them, and the Partner API shares only what a partner needs. The processor and controller roles for this data are set out in the partner agreement and DPA.Who decides whether a member gets treatment?
The EU-licensed doctor who reviews the consultation. The decision is clinical and is never made by the insurer or by the partner platform.Who pays for a consultation?
That is set out in the partner agreement. Hi Doctor charges the partner per completed clinical review, and pricing is available on request.Can we track how many consultations members use?
Yes. The business portal lists the consultations your platform submitted and exports usage for reconciliation.Which countries are covered?
Residents of all 27 EU member states can use Hi Doctor. The countries you offer the service in are set in your partner agreement.Next steps
Partnership overview
What the arrangement is and how a partnership starts.
Employers
A similar model for employee health benefits.
Partner API overview
The developer entry point: access, test mode and the first request.
Partnership countries
The 27 EU member states, country codes and languages.