What are Hi Doctor’s values?
The six headings and the quoted sentences below come from the Hi Doctor About page. Under each one is what it means in the service as it works today.Care is a right, not a privilege.
Where you live, when you work or what you earn should not decide whether you can see a doctor.Today the service is open to adults resident in the 27 member states of the European Union, in eight languages. See Countries.
A real doctor, every time.
Every consultation is read in full by an EU-licensed doctor who decides on medical grounds only. Never an algorithm.The eligibility checks in the questionnaire run on Hi Doctor’s servers, and the decision to treat belongs to the doctor. No connector tool and no API call makes a medical decision or issues a prescription. See Safety.
Care should come to you.
No waiting room, no travel, no video call.A consultation is a questionnaire that a doctor reads and answers in writing. This value is about how a patient reaches a doctor. It is not a promise to deliver medicine: today the patient collects it at a pharmacy.
Prices should be fair and clear.
If a doctor does not approve treatment, you get your money back.The consultation fee for each category is published on Pricing. The price covers the medical consultation. The pharmacy sets and charges the price of the medicine.
Borders should not stop care.
An e-prescription should work wherever you are in the EU, and under Directive 2011/24/EU it can.Directive 2011/24/EU is the EU law on patients’ rights in cross-border healthcare. It provides for a prescription issued in one member state to be recognised in another, where the dispensing pharmacy can verify it and its prescriber. Dispensing remains subject to local rules, medicine availability and the information required on the prescription, and a paper copy may be needed where electronic systems do not connect.
Honesty is part of the treatment.
Sometimes the right answer is no. When it is, we explain why and point you to the right care.An ineligible result is a clinical answer. And when the right answer is to see someone in person, we say so.
What does Hi Doctor do today?
Today, Hi Doctor collects information from the patient, supports review by a doctor, issues a prescription when the doctor decides it is appropriate, and keeps follow-up in the patient’s account. Each step has a clear owner:
Hi Doctor does not sell, stock or ship medicine. How a prescription reaches a
pharmacy is on How it works.
Software can use the same steps through the MCP connector, the
patient REST API and the
Partner API. They are compared for companies on
Integrate Hi Doctor.
What do we hope to make possible?
Everything in this section is an ambition, not a service you can use today.- Prescriptions that travel further. More direct connections to national electronic prescription systems, each one depending on the rules and systems of that country.
- Delivery, where the law allows it. We want delivery to be possible through authorised pharmacies and licensed distribution, only where the law of both the dispensing country and the destination country allows it.
Frequently asked questions
What is the Hi Doctor manifesto?
It is the short statement of the six values behind Hi Doctor, published on the About page at hi-doctor.ai/about. This page quotes each value and explains how it applies to the service today.Does Hi Doctor deliver medicine?
No. Hi Doctor does not sell, stock or ship medicine. You take your prescription to a pharmacy, which dispenses the medicine and charges for it.Is a Hi Doctor consultation a video call?
No. A consultation is a questionnaire that an EU-licensed doctor reads and answers in writing, with no waiting room and no video call.What is Directive 2011/24/EU?
It is the EU law on patients’ rights in cross-border healthcare. It provides for a prescription issued in one member state to be recognised in another, subject to the rules of the dispensing country.Can other companies build on Hi Doctor?
Yes. Companies can use the MCP connector, the patient REST API or the Partner API, while the doctor stays responsible for every medical decision.Next steps
How it works
The five steps of a consultation.
Safety
Who decides, and how that is protected.
Integrate Hi Doctor
The options for companies.
Start a consultation
Begin on hi-doctor.ai.