How much does a Hi Doctor consultation cost?
The four skin consultations (acne, rosacea, melasma and anti-ageing) include
the doctor reading the photographs you upload. What each category covers is on
Treatments. The full terms are on the
hi-doctor.ai pricing page.
What happens if the doctor does not approve treatment?
You pay at the end of the questionnaire, before the doctor reviews your case. If the doctor does not approve treatment, the fee is refunded in full; for a plan, that period’s fee is refunded and the plan is cancelled. Declining is a normal medical outcome, and the refund is issued through Stripe. What happens at each step is on How it works.How do weight-loss and hair-loss plans work?
A plan covers repeat consultations and continued medical follow-up for as long as it is active. Plans exist for weight loss and hair loss only; every other category is a one-off consultation.- Weight loss renews every 28 days, so about thirteen times a year, not twelve. The website’s “monthly plan” label refers to this 28-day cycle.
- Hair loss: the plan in the table renews every 90 days.
- repeat medical reviews without paying per consultation
- a progress journal for weight-loss treatment: weight, injections and notes
- ongoing messaging with the medical team
How do you cancel or change a plan?
You can cancel at any time. Cancellation takes effect at the end of the current paid period, not immediately. Your plan continues until that date, and you can reactivate before it passes. Card details, billing address and plan changes are handled in the Stripe billing portal. Hi Doctor never sees or stores your card number. Once per paid period you can bring your next renewal forward, which starts the next consultation now. Through the MCP connector you can check your plan, cancel, reactivate, bring a renewal forward and open the billing portal from chat. An assistant asks you to approve each of these first.Frequently asked questions
Is medicine included in the price?
No. The fee covers the medical consultation only. The pharmacy that dispenses any prescribed medicine charges its own price.What happens if the doctor does not approve treatment?
The consultation fee is refunded in full. For a plan, that period’s fee is refunded and the plan is cancelled.Can I cancel a plan at any time?
Yes. Cancellation takes effect at the end of the current paid period, and you can reactivate before that date.Why does the weight-loss plan renew every 28 days?
The plan follows a 28-day treatment cycle rather than the calendar month, so it renews about thirteen times a year.Can I get weight-loss or hair-loss treatment without a plan?
Yes. Both are also available as a one-time consultation with no subscription.Can I start my next plan period early?
Yes, once per paid period. Bringing a renewal forward starts the next consultation now and cannot be undone.Does Hi Doctor store my card details?
No. Payment and card details are handled by Stripe, and Hi Doctor never sees or stores your card number.Which currency are prices charged in?
All prices are charged in euros (EUR).Next steps
Start a consultation
Choose a category on hi-doctor.ai.
Treatments
What each of the twelve categories covers.
How it works
From questionnaire to pharmacy.
Patient FAQ
More answers about payments and refunds.