Patient service
Consultation
One request for medical review in a single category: your questionnaire answers, any photographs, the doctor’s decision and the follow-up messages. See How it works.Questionnaire
The structured health questions for a consultation category. It adapts to earlier answers and stops when an answer makes treatment unsuitable. See How it works.Eligibility
The checks that decide whether a consultation can go ahead: contraindications, interacting medication, body mass index where relevant, age 18 or over and residence in the EU. They run on Hi Doctor’s servers. See Safety.EU-licensed doctor
A doctor licensed to practise medicine in an EU member state. An EU-licensed doctor reviews every Hi Doctor consultation in full and decides on medical grounds only. See Safety.Information request
A question from the doctor before deciding, for example asking for a clearer photograph. Patients answer in their message thread; partners answer through the Partner API. See Information requests.Prescription
The doctor’s written authorisation for a medicine. It is an electronic prescription where the pharmacy’s country supports it, otherwise a signed prescription document. See How it works.Pharmacy pickup
How prescribed medicine reaches you: you present the prescription at a pharmacy, which dispenses the medicine and charges its own price. Hi Doctor does not sell, stock or ship medicine. See How it works.Plan and one-off consultation
A one-off consultation is a single medical review paid once. A plan renews on a billing cycle and covers repeat reviews; plans exist for weight loss and hair loss only. See Pricing.Refund
If the doctor does not approve treatment, the consultation fee is refunded in full; for a plan, that period’s fee is refunded and the plan is cancelled. See Pricing.Integrations
MCP
The Model Context Protocol, an open standard that lets an AI assistant call tools in another service. Hi Doctor publishes an MCP server for patients. See MCP overview.Connector
The Hi Doctor MCP server added to an AI app such as Claude or ChatGPT, so the patient can use their own account from chat. See Connect the MCP.Scope
A permission the patient approves when connecting an app, covering a whole area such as consultations or messages. See Permissions.Approval link
A link on Hi Doctor where the patient approves an action an assistant has prepared, such as submitting a questionnaire or sending a message. Nothing changes until the patient approves. See Approval links.Idempotency-Key
A request header that makes a retried write safe: send the same key on every attempt, and Hi Doctor runs the operation at most once. See Idempotency.Webhook
A signed HTTP request Hi Doctor sends to a partner’s server when something changes, such as a consultation status. See Webhooks.Test mode
A Partner API mode where test keys create synthetic consultations that never reach a doctor, so a partner can build safely. See Test mode.Partner
A company that offers Hi Doctor consultations inside its own product under a partner agreement, using the Partner API. See Partner with Hi Doctor.DPA
A data processing agreement: the contract that sets out who is controller and who is processor of personal data under the GDPR. Partners sign one with Hi Doctor. See Partnership FAQ.Frequently asked questions
What is the difference between a consultation and a questionnaire?
The questionnaire is the set of health questions you answer. The consultation is the whole case: your answers, any photographs, the doctor’s decision and the follow-up.What is the difference between an electronic prescription and a prescription document?
An electronic prescription is issued where the pharmacy’s country supports it. Otherwise you receive a signed prescription document to present at the pharmacy.What is the difference between a plan and a one-off consultation?
A one-off consultation is paid once for a single review. A plan renews on a billing cycle and covers repeat reviews, for weight loss and hair loss only.What is the difference between MCP and the REST API?
MCP lets an AI assistant act for a patient through tools and OAuth scopes. The patient REST API lets your own app call Hi Doctor directly with the patient’s tokens.Next steps
Patient FAQ
Short answers to common questions.
How it works
The five steps of a consultation.
Integration options
MCP connector, REST API or Partner API.
Start a consultation
Begin on hi-doctor.ai.