What is a Hi Doctor partnership?
A partnership is a clinical services arrangement. Your platform onboards the patient and collects their answers to a Hi Doctor medical questionnaire. An EU-licensed doctor reviews the case, may ask the patient for more information, and decides whether a prescription is clinically appropriate. Every consultation is reviewed in full by an EU-licensed doctor, who decides on medical grounds only (how Hi Doctor keeps patients safe). Each partnership covers a set of consultation categories: a consultation category is one type of consultation, such as weight management or hair loss, with its own medical questionnaire. The categories Hi Doctor covers are listed on Treatments.What does your platform get?
Who is a partnership for?
Businesses that already have patients, members or customers and want to offer them a doctor’s review, without hiring and managing a clinical team in each country:- Weight-loss programmes: a doctor’s review when a member asks about prescription treatment.
- Telehealth apps: new categories and EU countries without a new doctor network.
- Pharmacies: a route to a prescription for customers asking for prescription-only treatment.
- Insurers: doctor review inside the member app.
- Employers: a private health benefit, offered through a benefits platform.
- Gyms and wellness: a doctor for the goals trainers cannot assess.
- Digital health platforms: prescribing inside a condition-focused product.
How does a partnership start?
1
Agree the partnership
We agree the consultation categories and countries you offer, and the terms, in the partner agreement and the data processing agreement (DPA).
2
Build in test mode
You get test API keys and build the integration without creating real consultations or reaching a doctor.
3
Go live
Hi Doctor enables live mode for your platform once the DPA is signed and the go-live checklist is complete.
4
Submit and follow consultations
Your platform sends each completed questionnaire in one API call and follows the doctor’s decision through webhooks.
What does Hi Doctor not do?
Hi Doctor does not sell, stock or ship medicine. If the doctor prescribes, the patient receives the prescription and a pharmacy dispenses the medicine; see how a consultation works. Your platform receives structured prescription data, never the prescription document itself.Frequently asked questions
Is Hi Doctor a pharmacy?
No. Hi Doctor is a consultation service. It does not sell, stock or ship medicine; the pharmacy dispenses it and charges its own price.Who makes the clinical decision?
The EU-licensed doctor who reviews the consultation. The decision is never made by the partner platform, an algorithm or an AI assistant.What is a consultation category?
A consultation category is one type of consultation, such as weight management or hair loss, with its own medical questionnaire. Your partner agreement lists the categories your platform offers.What is the DPA?
The data processing agreement (DPA) is the GDPR contract signed alongside the partner agreement. It sets out how patient data is processed and the controller and processor roles of each side.Can we build before going live?
Yes. Once the partnership is agreed you receive test API keys and build in test mode, where no consultation reaches a doctor. Hi Doctor enables live mode once the DPA is signed and the go-live checklist is complete.Which countries can our platform offer?
Residents of all 27 EU member states can use Hi Doctor. The countries and categories your platform offers are set in your partner agreement; see Partnership countries.Where do our developers start?
At the Partner API overview, which covers access, authentication, test mode and the first request.Next steps
Partner API overview
The developer entry point: access, test mode and the first request.
Partnership FAQ
Doctors, clinical responsibility, pricing model and data protection.
Build or partner
What building your own clinical network involves.
Partnership countries
The 27 EU member states, country codes and languages.