What do you receive if the doctor prescribes?
If the doctor prescribes, you receive a prescription you can use at a pharmacy: an electronic prescription where the pharmacy’s country supports it, otherwise a signed prescription document. Hi Doctor does not sell, stock or ship medicine; the pharmacy dispenses it and charges its own price. The reasons the service is built this way are on Why Hi Doctor exists.What are the steps of a consultation?
1
Complete a health questionnaire
You answer questions about your health, medical history, current
medication and the outcome you want. The questionnaire adapts as you go:
some questions only appear because of an earlier answer. If an answer makes
a treatment clinically unsuitable, the questionnaire stops there and
explains that it cannot continue.
2
Pay the consultation fee
At the end of the questionnaire you pay for the medical review, either a
one-off consultation or an ongoing plan. Payment is handled by Stripe on
its own checkout page. Your age (18 or over) and your country of residence
are checked before payment.
3
An EU-licensed doctor reviews your case
The doctor reads your answers and any photographs and decides whether
treatment is appropriate. They may approve it, choose a different
treatment or dose, ask you a question first, or decline.
4
Use your prescription at a pharmacy
If the doctor approves treatment, you receive a prescription with written
instructions. You use it at a pharmacy and pay the pharmacy for the
medicine. You can download the prescription from your account at any time.
5
Follow up with the medical team
You keep a private message thread with the medical team. On a weight-loss
plan you can also keep a progress journal (weight, injections and notes),
and plans renew on their billing cycle.
What happens after the doctor decides?
- Approved. The prescription appears in your account, with written instructions.
- A question first. The doctor writes in your message thread. Answer there, and the doctor decides once they have what they need.
- Declined. Declining is a normal medical outcome. If the doctor does not approve treatment, the fee is refunded; the full refund rules are on Pricing.
How do photographs reach the doctor?
There are two different ways a photograph reaches a doctor.The photo step in a skin questionnaire
The acne, rosacea, melasma and anti-ageing questionnaires include a photograph of the affected skin, because the doctor assesses your skin from those images.- One photograph per upload step, as JPEG, PNG or WEBP, up to 20 MiB.
- You can choose to send photographs later on all four pathways. The consultation is then flagged for the doctor as missing photographs, and the doctor may ask for them before deciding.
Photographs added to an existing consultation
After a consultation exists, photographs can be attached to it from your account, for example when the doctor asks for one. This is a separate upload: JPEG, PNG or WEBP, up to 10 MiB per image and up to ten images per consultation. Developers can use the consultation photo endpoints. Through the MCP connector this needs an app that supports the connector’s protected upload; see Workflows.Who can use Hi Doctor?
You must be 18 or over and resident in one of the 27 EU member states. Treatment is only offered where a doctor judges it clinically appropriate. Some answers rule it out entirely, for example a contraindicated medical history, an interacting medication, pregnancy where relevant, or a body mass index below the threshold for weight-loss treatment. These rules are applied by Hi Doctor’s servers, whether you answer on the website or through the MCP connector. They cannot be skipped by using a different interface.How do you report a side effect?
Report a suspected side effect from your account, through the MCP connector or in your message thread. It goes to the medical team for review.Frequently asked questions
Do I need a video call or an appointment?
No. A consultation is written from start to finish. The doctor reads your questionnaire and any photographs and replies in your message thread.What happens if the doctor declines?
Declining is a normal medical outcome, and the consultation fee is refunded. The full refund rules are on Pricing.Can the doctor ask me a question before deciding?
Yes. The doctor writes in your private message thread, and decides once you have answered.Can I choose the pharmacy?
Yes. You use your prescription at a pharmacy of your choice; where a country’s electronic prescription system is used, you choose the pharmacy when the prescription is issued. The pharmacy dispenses the medicine and charges its own price.Can I send skin photographs later?
Yes, on all four skin pathways. The doctor sees that photographs are missing and may ask for them before deciding.Who can use Hi Doctor?
Adults aged 18 or over who live in one of the 27 EU member states. Eligibility for each treatment is then checked by the questionnaire and decided by the doctor.Can I download my prescription again?
Yes. Your prescriptions stay in your Hi Doctor account and can be downloaded at any time.Next steps
Start a consultation
Begin the questionnaire on hi-doctor.ai.
Pricing
Consultation fees, plans and refunds.
Treatments
The twelve consultation categories.
Patient FAQ
Short answers to common questions.