Which countries can a partner offer?
Any of the 27 EU member states, the list on Countries and languages. Which countries each consultation category is open in is set per product in your partner agreement, and a few treatments are limited to specific countries by local rules, so your platform reads what applies from the Partner API rather than assuming the full list for every category.How does the Partner API handle countries?
GET /v1/partner/products?country=NL returns the products in your agreement that are open in that country, so your platform only offers what applies to the patient. The consultation’s country comes from the patient’s answers. If the answers name a country other than the one in your request, the Partner API refuses the submission with 422 country_conflict; see Partner API errors and Submit a consultation.
How does the prescription reach a pharmacy?
Hi Doctor does not sell, stock or ship medicine. If the doctor prescribes, the patient receives an electronic prescription where the pharmacy’s country supports it, otherwise a signed prescription document, and a pharmacy dispenses the medicine at its own price. See how a consultation works. Your platform receives structured prescription data, including the dispensing country; see Prescriptions.Which languages does the service support?
The service is available in eight languages: English, Spanish, German, Dutch, Italian, French, Portuguese (European Portuguese) and Chinese; see Countries and languages. For a partner integration, the questionnaire labels served by the Partner API are localized in English, Spanish and Chinese, and any other locale falls back to English; see Questionnaires and schema. The locale your platform sends with a submission becomes the language of the patient’s emails.Frequently asked questions
Can our platform offer Hi Doctor in only some EU countries?
Yes. The countries and categories your platform offers are set in your partner agreement, and your platform can submit consultations only for the countries enabled for it.Do we need a separate integration for each country?
No. The same Partner API serves every country. Your platform passes the country with each request, for example DE, FR or PL.Who reviews consultations from each country?
An EU-licensed doctor reviews every consultation, whichever EU member state the patient lives in.Can patients who live outside the EU use the service?
No. Hi Doctor serves residents of the 27 EU member states listed on this page.What happens if a submission names a country we do not offer?
The Partner API refuses it and no consultation is created: a request for a country that is not enabled for the product is refused as product unavailable, and answers that name a different country from the request are refused as a country conflict.Can patients use the service in their own language?
The service is available in English, Spanish, German, Dutch, Italian, French, Portuguese (European Portuguese) and Chinese. The questionnaire labels served by the Partner API are localized in English, Spanish and Chinese, and the locale your platform sends with a submission sets the language of the patient’s emails.Next steps
Partnership overview
What the arrangement is and how a partnership starts.
Partner API overview
The developer entry point: access, test mode and the first request.
Partnership FAQ
Doctors, clinical responsibility, pricing model and data protection.
Countries and languages
The canonical country list for patients.