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Safety on Hi Doctor rests on three rules: an EU-licensed doctor decides every consultation, eligibility checks run on Hi Doctor’s servers, and the service never replaces emergency care. This page explains each safeguard, the limits of skin treatment, how to report a side effect and who can see your medical data. Last reviewed: 2026-11-04 Hi Doctor operates across the whole European Union: residents of all 27 EU member states can use the service, and every consultation is reviewed by an EU-licensed doctor.

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Who reviews your consultation?

Every consultation is reviewed in full by an EU-licensed doctor, who decides on medical grounds only. No algorithm, assistant or API call approves a consultation, issues a prescription or changes a dose. A doctor can approve, choose a different treatment or dose, ask a question first, or decline. Declining is a normal outcome, and the fee is then refunded as described on Pricing.
This is why the MCP connector exposes no clinical decisions. An assistant can help you complete a consultation. It cannot approve one, prescribe, or change a dose: those tools do not exist.

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How are eligibility checks enforced?

The questionnaire screens for contraindications, interactions with medication you already take and body mass index where relevant. Age (18 or over) and country of residence are checked before payment. All of these checks run on Hi Doctor’s servers. They are not implemented in the website or in any assistant, so they cannot be skipped by using a different app.
If a consultation comes back ineligible, that is a clinical result, not an error to route around. Re-answering the questionnaire differently to get a different outcome defeats a check that exists to prevent harm, and the altered answers become the record a doctor would prescribe from.

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Why must you answer for yourself?

The answers you give become part of your medical record. A doctor prescribes from them.
  • Never let anyone, including an AI assistant, guess an answer for you.
  • “I don’t know” is a legitimate answer. Say it rather than picking something plausible.
  • Tell the truth about medication you already take, including anything bought without a prescription.
The photographs a skin consultation asks for are part of the same record. A photograph of someone else’s skin, or of the area on a good day, has the same effect as a guessed answer.

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Where do skin consultations stop?

Dermatology on Hi Doctor has a deliberately narrow boundary.
  • Topical treatment only. On the acne, rosacea, melasma and anti-ageing pathways a doctor can issue treatments applied to the skin, and nothing else.
  • Oral dermatology medication is out of scope. Isotretinoin and oral antibiotics for acne are not prescribed here.
  • Severe disease is referred, not treated. Nodular, cystic or scarring disease belongs with a dermatologist who can see you in person.
  • Pregnancy is a hard stop, as is each pathway’s list of clinical red flags. Those answers end the questionnaire.
The full category scope is on Treatments.

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How do you report a side effect?

Report a suspected side effect from your account, through the MCP connector or in your message thread with the medical team. Do this even if you are not sure the treatment caused it.

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When should you not use Hi Doctor?

Hi Doctor is not an emergency service and is not a substitute for in-person care.
Contact your local emergency number immediately if you have:
  • chest pain, or pain spreading to the arm or jaw
  • difficulty breathing, or swelling of the face, lips or throat
  • signs of a severe allergic reaction
  • sudden weakness, confusion, or difficulty speaking
  • thoughts of harming yourself
Do not wait for a reply to a message, and do not ask an assistant what to do first.

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Who can see your medical data?

Your consultations, answers and prescriptions are medical records. They are visible to you and to the medical team treating you, and the medical team can read only the records of patients they are authorised to treat. A connected app acts with the permissions of the account that approved it, limited to what you approved at connection time. Disconnecting stops new access; see Permissions for how long an access token already issued keeps working.

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Frequently asked questions

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Can an algorithm or an AI assistant approve my treatment?

No. Every consultation is reviewed in full by an EU-licensed doctor, who decides on medical grounds only.

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What does an ineligible result mean?

It is a clinical answer: one of your answers makes the treatment unsuitable for you. It is not an error to work around.

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Can I answer the questionnaire again to get a different result?

Changing answers to get a different outcome defeats a safety check, and the changed answers become the record a doctor prescribes from. Answer truthfully, and say “I don’t know” when you are unsure.

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Is Hi Doctor an emergency service?

No. For severe or sudden symptoms, contact your local emergency number immediately.

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Who can see my consultation?

You, and the medical team authorised to treat you. A connected app sees only what the permissions you approved allow.

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How do I report a side effect?

Report it from your account, through the MCP connector or in your message thread, even if you are not sure the treatment caused it.

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Next steps

How it works

The five steps of a consultation.

Treatments

What each category covers, and where it stops.

MCP permissions

What a connected app can and cannot do.

Start a consultation

Begin on hi-doctor.ai.