Hi-Doctor is a medical service. The safeguards below are not optional steps in
a funnel — they are the reason the service can operate at all.
A doctor decides, always
Every consultation is read by a registered doctor, who decides whether
treatment is appropriate and at what dose. That decision is never automated,
never made by an AI assistant, and never made by the patient choosing from a
menu.
A doctor can approve, choose a different treatment or dose, ask a question
first, or decline. Declining is a normal outcome.
This is why the MCP connector exposes no clinical actions. An
assistant can help you complete a consultation. It cannot approve one,
prescribe, or change a dose — those tools do not exist. Eligibility is checked server-side
The questionnaire screens for contraindications, interactions with medication
you already take, age, BMI where relevant, and country of residence. Those
checks run when the questionnaire is submitted, on Hi-Doctor’s servers.
They are not implemented in the website or in any assistant, so they cannot be
skipped by using a different client.
If a consultation comes back ineligible, that is a clinical result, not an
error to route around. Re-answering the questionnaire differently to get a
different outcome defeats a check that exists to prevent harm — and the
altered answers become the record a doctor would prescribe from.
Answer for yourself
The answers you give become part of your medical record. A doctor prescribes
from them.
- Never let anyone — including an AI assistant — guess an answer for you.
- “I don’t know” is a legitimate answer. Say it rather than picking something
plausible.
- Tell the truth about medication you already take, including anything bought
without a prescription.
Report side effects
If you experience a suspected side effect, report it to the medical team
through your message thread. Do this even if you are not sure the treatment
caused it.
When not to use Hi-Doctor
Hi-Doctor is not an emergency service and is not a substitute for
in-person care.
Contact your local emergency number immediately if you have:
- chest pain, or pain spreading to the arm or jaw
- difficulty breathing, or swelling of the face, lips or throat
- signs of a severe allergic reaction
- sudden weakness, confusion, or difficulty speaking
- thoughts of harming yourself
Do not wait for a reply to a message, and do not ask an assistant what to do
first. Your data
Your consultations, answers and prescriptions are medical records. They are
visible to you and to the clinical team treating you.
A connected application only ever sees what you approved at
connection time, and access stops the moment you
disconnect it. 
