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Hi-Doctor is a medical service. The safeguards below are not optional steps in a funnel — they are the reason the service can operate at all.

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A doctor decides, always

Every consultation is read by a registered doctor, who decides whether treatment is appropriate and at what dose. That decision is never automated, never made by an AI assistant, and never made by the patient choosing from a menu. A doctor can approve, choose a different treatment or dose, ask a question first, or decline. Declining is a normal outcome.
This is why the MCP connector exposes no clinical actions. An assistant can help you complete a consultation. It cannot approve one, prescribe, or change a dose — those tools do not exist.

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Eligibility is checked server-side

The questionnaire screens for contraindications, interactions with medication you already take, age, BMI where relevant, and country of residence. Those checks run when the questionnaire is submitted, on Hi-Doctor’s servers. They are not implemented in the website or in any assistant, so they cannot be skipped by using a different client.
If a consultation comes back ineligible, that is a clinical result, not an error to route around. Re-answering the questionnaire differently to get a different outcome defeats a check that exists to prevent harm — and the altered answers become the record a doctor would prescribe from.

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Answer for yourself

The answers you give become part of your medical record. A doctor prescribes from them.
  • Never let anyone — including an AI assistant — guess an answer for you.
  • “I don’t know” is a legitimate answer. Say it rather than picking something plausible.
  • Tell the truth about medication you already take, including anything bought without a prescription.

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Where skin consultations stop

Dermatology on Hi-Doctor has a deliberately narrow boundary, and it is worth knowing before you start a skin questionnaire.
  • Topical medicine only. A doctor on the acne, rosacea, melasma and anti-ageing pathways can issue creams and gels applied to the skin, and nothing else.
  • Oral dermatology medication is out of scope. Isotretinoin and oral antibiotics for acne are not prescribed here, at any strength, on any pathway.
  • Severe disease is referred, not treated. Nodular, cystic or scarring disease belongs with a dermatologist who can see you in person, and the consultation will say so instead of prescribing.
  • Pregnancy is a hard stop, as is each pathway’s list of clinical red flags. Those answers end the questionnaire rather than passing the case to a doctor.
The photographs a skin consultation asks for are part of the medical record a doctor prescribes from. A photograph of someone else’s skin, or of the area on a good day rather than the one you are asking about, has the same effect as a guessed answer.

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Report side effects

If you experience a suspected side effect, report it to the medical team through your message thread. Do this even if you are not sure the treatment caused it.

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When not to use Hi-Doctor

Hi-Doctor is not an emergency service and is not a substitute for in-person care.
Contact your local emergency number immediately if you have:
  • chest pain, or pain spreading to the arm or jaw
  • difficulty breathing, or swelling of the face, lips or throat
  • signs of a severe allergic reaction
  • sudden weakness, confusion, or difficulty speaking
  • thoughts of harming yourself
Do not wait for a reply to a message, and do not ask an assistant what to do first.

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Your data

Your consultations, answers and prescriptions are medical records. They are visible to you and to the clinical team treating you. A connected application only ever sees what you approved at connection time, and access stops the moment you disconnect it.