Frequently asked questions
Who are the doctors?
EU-licensed doctors who review consultations for Hi Doctor. We verify each doctor’s licence before they review consultations, and every consultation is reviewed in full by an EU-licensed doctor, who decides on medical grounds only.Who carries clinical responsibility?
The doctor who reviews the consultation. The decision is clinical, it is made by that doctor, and it is never made by the partner platform.Who prescribes?
The reviewing doctor, and only where treatment is clinically appropriate. The doctor may also ask the patient for more information, choose a different treatment or decline.How is the partnership priced?
We charge per completed clinical review. Pricing is available on request.Which languages do you support?
The service is available in English, Spanish, German, Dutch, Italian, French, Portuguese (European Portuguese) and Chinese. The questionnaire labels served by the Partner API are localized in English, Spanish and Chinese; other locales fall back to English.What is the DPA?
The data processing agreement (DPA) is the GDPR contract signed alongside the partner agreement. It sets out how patient data is processed and the controller and processor roles of each side, and live mode needs it signed.How is patient data protected?
We process patient data in line with the GDPR. The Partner API shares only what a partner needs, keeps test and live data apart and signs every webhook; partners never receive doctor notes or prescription documents. See Security and compliance.How much integration work is it?
You build in test mode with test API keys, without creating real consultations. Each consultation is then one API call with all the questionnaire answers, after any photos the questionnaire asks for have been uploaded, and webhooks report every status change.Does Hi Doctor sell or ship medicine?
No. Hi Doctor is a consultation service. If the doctor prescribes, the patient obtains the medicine from a pharmacy, which charges its own price.How do we start?
Email hello@hi-doctor.ai to request partner access. We agree the categories, countries and terms with you, then give you test API keys. Live mode is enabled for each partner by Hi Doctor.Next steps
Partnership overview
What the arrangement is and how a partnership starts.
Partner API overview
The developer entry point: access, test mode and the first request.
Partnership countries
The 27 EU member states, country codes and languages.
Build or partner
What building your own clinical network involves.