How does an online consultation with Hi Doctor work?
You answer a health questionnaire, pay the consultation fee, and a doctor reviews your answers. Every consultation is reviewed in full by an EU-licensed doctor, who decides on medical grounds only. The doctor can approve treatment, choose a different treatment or dose, ask you a question first, or decline. Follow-up continues in a private message thread with the medical team. The consultation is asynchronous from end to end: there is no call, no video appointment and no live review. Skin pathways ask for photographs, which the doctor reads together with your answers. The full path is on How it works.How do online and in-person consultations compare?
When does an online consultation fit?
An online consultation fits when your question falls within one of the twelve consultation categories and a doctor can decide from what you report. You must be 18 or over and resident in an EU member state. Eligibility is checked on Hi Doctor’s servers before a case reaches a doctor, and some answers end the questionnaire because the treatment would be unsuitable. It also helps to know the answers matter. The doctor prescribes from what you write, so answer for yourself and say “I don’t know” rather than guessing.When should you see a doctor in person instead?
Choose an in-person visit, or your local emergency number, when:- you have chest pain, difficulty breathing, signs of a severe allergic reaction, sudden weakness or confusion, or thoughts of harming yourself;
- your problem needs a physical examination or tests;
- your condition is severe or getting worse quickly;
- the questionnaire tells you it cannot continue, or the doctor refers you.
What does an online consultation cost?
The consultation fee pays for the doctor’s review. If the doctor does not approve treatment, the fee is refunded in full; for a plan, that period’s fee is refunded and the plan is cancelled. Fees are on Pricing, and the medicine is paid to the pharmacy. Ready to start? Begin a consultation on hi-doctor.ai.Frequently asked questions
Is an online doctor consultation as safe as an in-person visit?
It is suitable for questions a doctor can decide from your answers and, on skin pathways, photographs. When a physical examination is needed, an in-person visit is the right choice, and the consultation says so.Will I talk to the doctor on a video call?
No. Hi Doctor consultations are asynchronous. The doctor reads your questionnaire and replies in your message thread, where they may ask you a question first.Can I use Hi Doctor in an emergency?
No. Hi Doctor is not an emergency service. For severe or sudden symptoms, contact your local emergency number.Who decides whether I get treatment?
Every consultation is reviewed in full by an EU-licensed doctor, who decides on medical grounds only. No algorithm, assistant or API call approves a consultation, issues a prescription or changes a dose.What happens if the doctor declines?
Declining is a normal outcome. If the doctor does not approve treatment, the fee is refunded in full; for a plan, that period’s fee is refunded and the plan is cancelled.Which countries can use Hi Doctor?
Hi Doctor operates across the whole European Union: residents of all 27 EU member states can use the service, and every consultation is reviewed by an EU-licensed doctor. The full list is on the Countries page.Next steps
How it works
Questionnaire, review, prescription and follow-up.
Safety
Who decides, eligibility and when not to use Hi Doctor.
Online prescriptions across the EU
How a prescription reaches a pharmacy.
Treatments
The twelve consultation categories.