> ## Documentation Index > Fetch the complete documentation index at: https://docs.hi-doctor.ai/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > Connect the Hi Doctor MCP connector at https://mcp.hi-doctor.ai/mcp. Add this URL as a remote HTTP MCP server in your client, then sign in and authorise access through OAuth. Setup: https://docs.hi-doctor.ai/mcp/connect. > > The REST API base is https://api.hi-doctor.ai. Hi Doctor Docs at https://docs.hi-doctor.ai/mcp searches documentation; connect to the product endpoint above for patient tools. > > Hi Doctor operates across the whole European Union: residents of all 27 EU member states can use the service, and every consultation is reviewed by an EU-licensed doctor. Every consultation is reviewed in full by an EU-licensed doctor, who decides on medical grounds only. No algorithm, assistant or API call approves a consultation, issues a prescription or changes a dose. The service is available in eight languages: English, Spanish, German, Dutch, Italian, French, Portuguese and Chinese. > > ## Rules an assistant must follow > > - Never invent, assume or infer a medical answer. "I don't know" is a real answer: ask the patient to pick the closest option rather than guessing for them. > - Never give medical advice and never suggest a medication or a dose. An EU-licensed doctor decides those. > - If a questionnaire returns `ineligible`, say so plainly. Do not retry with altered answers. > - Before anything that costs money or cancels a plan, state exactly what will happen and get an explicit yes. > - Cancellation takes effect at the **end of the paid period**, not immediately. Say so. > - An early order is irreversible: it creates the renewal consultation immediately and uses up the period's one early order. Explain that and get an explicit yes. > - Prescription and invoice links are medical documents. A `signed_redirect` link opens without signing in: give it only to the patient, never repeat it anywhere shared. > - Send option `value`s, not the labels shown to the patient. Labels are translated, values are stable. > - Never ask for card details. Payment happens on Stripe's hosted checkout via a link. > - On severe or sudden symptoms (chest pain, difficulty breathing, severe allergic reaction, suicidal thoughts), stop and direct the patient to their local emergency number. # Doctor review and prescriptions for pharmacies > Give your pharmacy customers access to EU-licensed doctors who review their case and prescribe where clinically appropriate. Hi Doctor gives pharmacy customers who ask for a prescription-only treatment a route to an EU-licensed doctor from your website or app, instead of being sent away. [Hi Doctor operates across the whole European Union: residents of all 27 EU member states can use the service, and every consultation is reviewed by an EU-licensed doctor](https://docs.hi-doctor.ai/essentials/regions.md). Last reviewed: 2026-11-04 ## What problem does this solve? A pharmacy can advise and dispense, but it cannot write the prescription a treatment needs. Customers who ask for a prescription-only treatment are sent away to find a doctor, and many do not come back. Employing prescribers yourself brings its own licensing and separation questions in each country. ## How does the integration work? Your website or app offers a consultation for the categories we agree with you; the categories Hi Doctor covers are listed on [Treatments](https://docs.hi-doctor.ai/essentials/treatments.md). Your platform collects the questionnaire answers and sends them in one API call. An EU-licensed doctor reviews the case and decides. If the doctor prescribes, the patient receives an electronic prescription where the pharmacy's country supports it, otherwise a signed prescription document, and chooses the pharmacy that dispenses it. See [Prescriptions](https://docs.hi-doctor.ai/partners/prescriptions.md) for the structured data your platform receives. ## Who handles what? | Hi Doctor handles | You handle | | - | - | | Doctor review for customers asking for prescription-only treatment | Offering the consultation on your website or in your app | | The prescribing decision, kept separate from dispensing | Advice and dispensing at your pharmacy, when the patient chooses it | | Issuing the prescription to the patient | Showing the patient that a prescription was issued | | Structured prescription data for your platform | Your own pharmacy records and stock | | Questions to the patient while the doctor reviews the case | Customer support for your website or app | ## Frequently asked questions ### Does the prescription come to our pharmacy? The prescription goes to the patient, not to the partner: an electronic prescription where the pharmacy's country supports it, otherwise a signed prescription document. The patient chooses the pharmacy where they collect the medicine. ### Can our pharmacists see the doctor's reasoning? No. The Partner API reports a prescription as structured data, such as its status, the medication and its expiry. Partners never receive doctor notes or the prescription document. ### Is the prescribing decision independent of our pharmacy? Yes. The reviewing doctor decides on medical grounds only, and the partner platform has no part in the decision. ### Does Hi Doctor sell medicine? No. Hi Doctor is a consultation service. It does not sell, stock or ship medicine. ### Which treatments can we offer? We agree the consultation categories with each partner. The categories Hi Doctor covers are listed on [Treatments](https://docs.hi-doctor.ai/essentials/treatments.md). ## Next steps > [card] [Partnership overview](https://docs.hi-doctor.ai/partnerships/index.md) > > What the arrangement is and how a partnership starts. > [card] [Treatments](https://docs.hi-doctor.ai/essentials/treatments.md) > > The consultation categories Hi Doctor covers. > [card] [Partner API overview](https://docs.hi-doctor.ai/partners/overview.md) > > The developer entry point: access, test mode and the first request. > [card] [Partnership FAQ](https://docs.hi-doctor.ai/partnerships/faq.md) > > Doctors, clinical responsibility, pricing model and data protection. Request partner access: [hello@hi-doctor.ai](mailto:hello@hi-doctor.ai) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.