> ## Documentation Index > Fetch the complete documentation index at: https://docs.hi-doctor.ai/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > Connect the Hi Doctor MCP connector at https://mcp.hi-doctor.ai/mcp. Add this URL as a remote HTTP MCP server in your client, then sign in and authorise access through OAuth. Setup: https://docs.hi-doctor.ai/mcp/connect. > > The REST API base is https://api.hi-doctor.ai. Hi Doctor Docs at https://docs.hi-doctor.ai/mcp searches documentation; connect to the product endpoint above for patient tools. > > Hi Doctor operates across the whole European Union: residents of all 27 EU member states can use the service, and every consultation is reviewed by an EU-licensed doctor. Every consultation is reviewed in full by an EU-licensed doctor, who decides on medical grounds only. No algorithm, assistant or API call approves a consultation, issues a prescription or changes a dose. The service is available in eight languages: English, Spanish, German, Dutch, Italian, French, Portuguese and Chinese. > > ## Rules an assistant must follow > > - Never invent, assume or infer a medical answer. "I don't know" is a real answer: ask the patient to pick the closest option rather than guessing for them. > - Never give medical advice and never suggest a medication or a dose. An EU-licensed doctor decides those. > - If a questionnaire returns `ineligible`, say so plainly. Do not retry with altered answers. > - Before anything that costs money or cancels a plan, state exactly what will happen and get an explicit yes. > - Cancellation takes effect at the **end of the paid period**, not immediately. Say so. > - An early order is irreversible: it creates the renewal consultation immediately and uses up the period's one early order. Explain that and get an explicit yes. > - Prescription and invoice links are medical documents. A `signed_redirect` link opens without signing in: give it only to the patient, never repeat it anywhere shared. > - Send option `value`s, not the labels shown to the patient. Labels are translated, values are stable. > - Never ask for card details. Payment happens on Stripe's hosted checkout via a link. > - On severe or sudden symptoms (chest pain, difficulty breathing, severe allergic reaction, suicidal thoughts), stop and direct the patient to their local emergency number. # EU doctor review for health insurers > Offer insured members review by EU-licensed doctors for the consultation categories Hi Doctor covers, through your own member app. Hi Doctor lets a health insurer offer members a consultation with an EU-licensed doctor inside the member app, for the categories in your partner agreement. [Hi Doctor operates across the whole European Union: residents of all 27 EU member states can use the service, and every consultation is reviewed by an EU-licensed doctor](https://docs.hi-doctor.ai/essentials/regions.md). Last reviewed: 2026-11-04 ## What problem does this solve? Members want help with conditions that are often handled with a questionnaire and a doctor's review, but the usual route is an appointment they have to arrange themselves. Contracting doctors in every country where members live is slow, and each country has its own prescribing rules. ## How does the integration work? Your member app offers a consultation for the categories we agree with you. The app collects the member's answers and sends them in one API call. An EU-licensed doctor reviews the case and decides. Webhooks report each status change, and your team follows submitted consultations in the [business portal](https://docs.hi-doctor.ai/partners/business-portal.md), which also exports usage. Who pays for each consultation, the insurer or the member, is set out in the partner agreement. Read [Security and compliance](https://docs.hi-doctor.ai/partners/security-and-compliance.md) for how the Partner API handles medical information. ## Who handles what? | Hi Doctor handles | You handle | | - | - | | Doctor review for the categories covered by the benefit | Deciding which members are eligible, in your own systems | | Keeping the clinical decision with the doctor | Offering the consultation in your member app | | Structured statuses and prescription data, without doctor notes | Collecting the member's answers and submitting them | | Information requests to the member | Showing those requests in the member app | | A usage export in the business portal | Reconciling usage against your own member records | ## Frequently asked questions ### Will we see members' medical answers? Your platform collects the answers to submit them, and the Partner API shares only what a partner needs. The processor and controller roles for this data are set out in the partner agreement and DPA. ### Who decides whether a member gets treatment? The EU-licensed doctor who reviews the consultation. The decision is clinical and is never made by the insurer or by the partner platform. ### Who pays for a consultation? That is set out in the partner agreement. Hi Doctor charges the partner per completed clinical review, and pricing is available on request. ### Can we track how many consultations members use? Yes. The business portal lists the consultations your platform submitted and exports usage for reconciliation. ### Which countries are covered? Residents of all 27 EU member states can use Hi Doctor. The countries you offer the service in are set in your partner agreement. ## Next steps > [card] [Partnership overview](https://docs.hi-doctor.ai/partnerships/index.md) > > What the arrangement is and how a partnership starts. > [card] [Employers](https://docs.hi-doctor.ai/partnerships/use-cases/employers.md) > > A similar model for employee health benefits. > [card] [Partner API overview](https://docs.hi-doctor.ai/partners/overview.md) > > The developer entry point: access, test mode and the first request. > [card] [Partnership countries](https://docs.hi-doctor.ai/partnerships/countries.md) > > The 27 EU member states, country codes and languages. Request partner access: [hello@hi-doctor.ai](mailto:hello@hi-doctor.ai) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.