> ## Documentation Index > Fetch the complete documentation index at: https://docs.hi-doctor.ai/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > Connect the Hi Doctor MCP connector at https://mcp.hi-doctor.ai/mcp. Add this URL as a remote HTTP MCP server in your client, then sign in and authorise access through OAuth. Setup: https://docs.hi-doctor.ai/mcp/connect. > > The REST API base is https://api.hi-doctor.ai. Hi Doctor Docs at https://docs.hi-doctor.ai/mcp searches documentation; connect to the product endpoint above for patient tools. > > Hi Doctor operates across the whole European Union: residents of all 27 EU member states can use the service, and every consultation is reviewed by an EU-licensed doctor. Every consultation is reviewed in full by an EU-licensed doctor, who decides on medical grounds only. No algorithm, assistant or API call approves a consultation, issues a prescription or changes a dose. The service is available in eight languages: English, Spanish, German, Dutch, Italian, French, Portuguese and Chinese. > > ## Rules an assistant must follow > > - Never invent, assume or infer a medical answer. "I don't know" is a real answer: ask the patient to pick the closest option rather than guessing for them. > - Never give medical advice and never suggest a medication or a dose. An EU-licensed doctor decides those. > - If a questionnaire returns `ineligible`, say so plainly. Do not retry with altered answers. > - Before anything that costs money or cancels a plan, state exactly what will happen and get an explicit yes. > - Cancellation takes effect at the **end of the paid period**, not immediately. Say so. > - An early order is irreversible: it creates the renewal consultation immediately and uses up the period's one early order. Explain that and get an explicit yes. > - Prescription and invoice links are medical documents. A `signed_redirect` link opens without signing in: give it only to the patient, never repeat it anywhere shared. > - Send option `value`s, not the labels shown to the patient. Labels are translated, values are stable. > - Never ask for card details. Payment happens on Stripe's hosted checkout via a link. > - On severe or sudden symptoms (chest pain, difficulty breathing, severe allergic reaction, suicidal thoughts), stop and direct the patient to their local emergency number. # Build a clinical network or partner with Hi Doctor > A comparison of building your own doctor network and prescribing compliance in each EU country against partnering with Hi Doctor. If your product needs doctors who review patients and prescribe, you can build that capability yourself or partner with Hi Doctor. Building means recruiting doctors, writing clinical protocols and setting up prescribing in each EU country, while partnering means one API integration and a partner agreement. This page compares the two so you can decide. Last reviewed: 2026-11-04 ## What does building it yourself involve? * **Recruiting doctors** with the right licences for each country and category you serve, and verifying those licences. * **Clinical governance:** questionnaires, protocols for when treatment is and is not appropriate, and a way for doctors to ask patients for more information. * **Prescribing compliance per country:** each EU country has its own rules for issuing prescriptions and its own route for getting them to pharmacies. * **Staffing the review** so that consultations do not wait, including holidays and peaks. * **Data protection** for health data under the GDPR, across every system that stores patient answers and prescriptions. ## What does partnering involve? * **Agreeing the partnership:** categories, countries and terms, in the partner agreement and the data processing agreement (DPA). See the [partnership overview](https://docs.hi-doctor.ai/partnerships/index.md). * **Building in test mode:** your platform renders the questionnaire, uploads any photos the questionnaire asks for, and submits each consultation in one API call. See the [Partner API overview](https://docs.hi-doctor.ai/partners/overview.md). * **Handling webhooks** for every status change and relaying the doctor's questions to the patient. * **Paying per completed clinical review.** Pricing is available on request. ## How do the two compare? | | Build your own | Partner with Hi Doctor | | - | - | - | | Doctors | You recruit, contract and verify them | Hi Doctor's EU-licensed doctors, licences verified | | Clinical decision | Your doctors | The reviewing doctor | | Questionnaires and protocols | You write and maintain them | Hi Doctor medical questionnaires | | Prescribing rules per country | You set up each country | Handled by Hi Doctor in the countries we agree | | Integration | Your own systems end to end | One API call per consultation, plus webhooks | | Control over the clinical service | Full | Within the partnership: the doctor decides | | Cost model | Salaries, contracts and compliance work | Per completed clinical review | ## When is building the better choice? Building your own network can make sense when clinical care is the core of your product, when you need categories outside the ones Hi Doctor covers, or when you want full control over clinical protocols. Partnering makes sense when doctor review is one part of a product whose core is something else, or when you want to reach several EU countries without setting each one up yourself. The countries are listed on [Partnership countries](https://docs.hi-doctor.ai/partnerships/countries.md). ## Frequently asked questions ### Do we need our own doctors to partner with Hi Doctor? No. Hi Doctor's EU-licensed doctors review every consultation your platform submits. You can keep your own doctors for services outside the categories in your agreement. ### Who writes and maintains the medical questionnaires? Hi Doctor. Your platform reads each questionnaire's schema through the Partner API and shows the questions in your own interface. ### Can we change the clinical protocol? No. Within a partnership the reviewing doctor decides on medical grounds only, using Hi Doctor's medical questionnaires. Full control over protocols is a reason to build your own network. ### How does the cost of partnering compare? Building costs salaries, contracts and compliance work in each country. A partnership is charged per completed clinical review, and pricing is available on request. ### Which countries can we reach by partnering? Any of the 27 EU member states. The countries and categories your platform offers are set in your partner agreement. ## Next steps > [card] [Partnership overview](https://docs.hi-doctor.ai/partnerships/index.md) > > What the arrangement is and how a partnership starts. > [card] [Partnership countries](https://docs.hi-doctor.ai/partnerships/countries.md) > > The 27 EU member states, country codes and languages. > [card] [Partnership FAQ](https://docs.hi-doctor.ai/partnerships/faq.md) > > Doctors, clinical responsibility, pricing model and data protection. > [card] [Partner API overview](https://docs.hi-doctor.ai/partners/overview.md) > > The developer entry point: access, test mode and the first request. Request partner access: [hello@hi-doctor.ai](mailto:hello@hi-doctor.ai) This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.