> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hi-doctor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Safety

> Who decides on treatment, what the eligibility checks do, and when not to use Hi-Doctor.

Hi-Doctor is a medical service. The safeguards below are not optional steps in
a funnel — they are the reason the service can operate at all.

## A doctor decides, always

Every consultation is read by a **registered doctor**, who decides whether
treatment is appropriate and at what dose. That decision is never automated,
never made by an AI assistant, and never made by the patient choosing from a
menu.

A doctor can approve, choose a different treatment or dose, ask a question
first, or decline. Declining is a normal outcome.

<Note>
  This is why the [MCP connector](/mcp/overview) exposes no clinical actions. An
  assistant can help you *complete* a consultation. It cannot approve one,
  prescribe, or change a dose — those tools do not exist.
</Note>

## Eligibility is checked server-side

The questionnaire screens for contraindications, interactions with medication
you already take, age, BMI where relevant, and country of residence. Those
checks run **when the questionnaire is submitted**, on Hi-Doctor's servers.

They are not implemented in the website or in any assistant, so they cannot be
skipped by using a different client.

<Warning>
  If a consultation comes back **ineligible**, that is a clinical result, not an
  error to route around. Re-answering the questionnaire differently to get a
  different outcome defeats a check that exists to prevent harm — and the
  altered answers become the record a doctor would prescribe from.
</Warning>

## Answer for yourself

The answers you give become part of your medical record. A doctor prescribes
from them.

* Never let anyone — including an AI assistant — guess an answer for you.
* "I don't know" is a legitimate answer. Say it rather than picking something
  plausible.
* Tell the truth about medication you already take, including anything bought
  without a prescription.

## Report side effects

If you experience a suspected side effect, report it to the medical team
through your message thread. Do this even if you are not sure the treatment
caused it.

## When not to use Hi-Doctor

Hi-Doctor is **not** an emergency service and is not a substitute for
in-person care.

<Warning>
  Contact your local emergency number immediately if you have:

  * chest pain, or pain spreading to the arm or jaw
  * difficulty breathing, or swelling of the face, lips or throat
  * signs of a severe allergic reaction
  * sudden weakness, confusion, or difficulty speaking
  * thoughts of harming yourself

  Do not wait for a reply to a message, and do not ask an assistant what to do
  first.
</Warning>

## Your data

Your consultations, answers and prescriptions are medical records. They are
visible to you and to the clinical team treating you.

A connected application only ever sees what you approved at
[connection time](/mcp/permissions), and access stops the moment you
disconnect it.