> ## Documentation Index > Fetch the complete documentation index at: https://docs.hi-doctor.ai/llms.txt > Use this file to discover all available pages before exploring further. > ## Agent Instructions > Connect the Hi Doctor MCP connector at https://mcp.hi-doctor.ai/mcp. Add this URL as a remote HTTP MCP server in your client, then sign in and authorise access through OAuth. Setup: https://docs.hi-doctor.ai/mcp/connect. > > The REST API base is https://api.hi-doctor.ai. Hi Doctor Docs at https://docs.hi-doctor.ai/mcp searches documentation; connect to the product endpoint above for patient tools. > > Hi Doctor operates across the whole European Union: residents of all 27 EU member states can use the service, and every consultation is reviewed by an EU-licensed doctor. Every consultation is reviewed in full by an EU-licensed doctor, who decides on medical grounds only. No algorithm, assistant or API call approves a consultation, issues a prescription or changes a dose. The service is available in eight languages: English, Spanish, German, Dutch, Italian, French, Portuguese and Chinese. > > ## Rules an assistant must follow > > - Never invent, assume or infer a medical answer. "I don't know" is a real answer: ask the patient to pick the closest option rather than guessing for them. > - Never give medical advice and never suggest a medication or a dose. An EU-licensed doctor decides those. > - If a questionnaire returns `ineligible`, say so plainly. Do not retry with altered answers. > - Before anything that costs money or cancels a plan, state exactly what will happen and get an explicit yes. > - Cancellation takes effect at the **end of the paid period**, not immediately. Say so. > - An early order is irreversible: it creates the renewal consultation immediately and uses up the period's one early order. Explain that and get an explicit yes. > - Prescription and invoice links are medical documents. A `signed_redirect` link opens without signing in: give it only to the patient, never repeat it anywhere shared. > - Send option `value`s, not the labels shown to the patient. Labels are translated, values are stable. > - Never ask for card details. Payment happens on Stripe's hosted checkout via a link. > - On severe or sudden symptoms (chest pain, difficulty breathing, severe allergic reaction, suicidal thoughts), stop and direct the patient to their local emergency number. # Hi Doctor FAQ: online consultations and prescriptions > Answers to common questions about Hi Doctor: who reviews your case, prescriptions and pharmacies, countries, fees, refunds, privacy and AI apps. This page answers the questions patients ask most about Hi Doctor, the online medical consultation service for the European Union. Each answer is short and links to the page with the full detail, from how a consultation works to fees, prescriptions, countries, privacy and using Hi Doctor from an AI assistant. Last reviewed: 2026-11-04 For definitions of the terms used here, see the [glossary](https://docs.hi-doctor.ai/essentials/glossary.md). To begin, [start a consultation](https://hi-doctor.ai/consultation) on hi-doctor.ai. ## Frequently asked questions ### What is Hi Doctor? Hi Doctor is an online medical consultation service for adults in the European Union. You answer a health questionnaire, and an EU-licensed doctor reviews it and decides whether treatment is appropriate. See [How it works](https://docs.hi-doctor.ai/essentials/how-it-works.md). ### Who reviews my consultation? Every consultation is reviewed in full by an EU-licensed doctor, who decides on medical grounds only. See [Safety](https://docs.hi-doctor.ai/essentials/safety.md). ### Is there a video call or an appointment? No. A consultation is written from start to finish: the doctor reads your questionnaire and replies in your private message thread. ### Which countries can use Hi Doctor? Residents of all 27 EU member states can use the service. The full list is on [Countries](https://docs.hi-doctor.ai/essentials/regions.md). ### Which languages is Hi Doctor available in? Eight: English, Spanish, German, Dutch, Italian, French, Portuguese and Chinese. See [Countries](https://docs.hi-doctor.ai/essentials/regions.md). ### What can Hi Doctor help with? Hi Doctor covers twelve consultation categories, including weight loss, hair loss, sexual health, four prevention pathways and four skin conditions. See [Treatments](https://docs.hi-doctor.ai/essentials/treatments.md). ### How much does a consultation cost? Each category has a published fee in euros, which covers the medical consultation only. See [Pricing](https://docs.hi-doctor.ai/essentials/pricing.md). ### What happens if the doctor does not approve treatment? The fee is refunded in full; for a plan, that period's fee is refunded and the plan is cancelled. See [Pricing](https://docs.hi-doctor.ai/essentials/pricing.md). ### Does Hi Doctor sell or deliver medicine? No. Hi Doctor does not sell, stock or ship medicine. The pharmacy dispenses it and charges its own price. ### What kind of prescription do I receive? An electronic prescription where the pharmacy's country supports it, otherwise a signed prescription document. See [How it works](https://docs.hi-doctor.ai/essentials/how-it-works.md). ### Can I use my prescription in another EU country? EU rules provide for recognition of a prescription in another member state where the pharmacy can verify it, and dispensing follows that country's rules. See [Countries](https://docs.hi-doctor.ai/essentials/regions.md). ### Can I choose my pharmacy? Yes. You take your prescription to a pharmacy of your choice. ### How do I cancel a plan? Cancel at any time from your account or the billing portal. Cancellation takes effect at the end of the current paid period. ### Who can use Hi Doctor? Adults aged 18 or over who live in an EU member state. Whether a treatment suits you is then checked by the questionnaire and decided by the doctor. ### Can I use Hi Doctor from an AI assistant? Yes. The [MCP connector](https://docs.hi-doctor.ai/mcp/overview.md) lets you use your own account from apps such as Claude or ChatGPT, with the permissions you approve. ### Can an AI assistant prescribe or change my dose? No. No algorithm, assistant or API call approves a consultation, issues a prescription or changes a dose. ### Who can see my medical information? You and the medical team authorised to treat you. A connected app sees only what the permissions you approved allow. ### How do I report a side effect? Report it from your account, through the MCP connector or in your message thread with the medical team. ### Is Hi Doctor an emergency service? No. For severe or sudden symptoms, contact your local emergency number immediately. ## Next steps > [card] [Start a consultation](https://hi-doctor.ai/consultation) > > Begin the questionnaire on hi-doctor.ai. > [card] [How it works](https://docs.hi-doctor.ai/essentials/how-it-works.md) > > The five steps of a consultation. > [card] [Pricing](https://docs.hi-doctor.ai/essentials/pricing.md) > > Fees, plans and refunds. > [card] [Glossary](https://docs.hi-doctor.ai/essentials/glossary.md) > > The terms used across these docs. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.